So it's that time a year when both Apple and Google start rolling out their new OS's in to our devices and also the release of each companies flag ship phones. So I use to work for Apple in their Apple Care department and before i moved over to Mac+ and Security for password resets I was an adviser in IOS, so there are a few steps you want to take before updating any of your IOS device ( Iphone, Ipad, Ipod ) to IOS 10.
So Step #1. Your going to want to backup your IOS device before you do the update.
So you want to do that by backing it up to icloud or itunes, couple of key thing to make sure to do before you start these steps are 1. know your apple ID and password if your backing up your IOS device to icloud. You apple ID is useally your email you used to log in to your IOS device, quick way to find your email your using as your apple id is to go in to settings, go down to icloud and see what email is logged in to the device. Now that you got your apple ID make sure you remember your password, if you have forgot your Apple ID password your going to want to go to https://appleid.apple.com to reset your password.
#2. If your backing up to icloud make sure you have enough room for the backup, your only given 5gb of free cloud storage. If you need more to back your IOS device up in to the cloud your going to need to buy more.
#3. Now if your backing up to iTunes, make sure if your using a Windows computer that your using the latest iTunes out for Windows. Remember if you are using a Windows computer older than Windows 7 the newest iTunes is not supported and you won't be able to back up your IOS device to iTunes. Same goes for Mac OS, if your using an OS older than Mac OS Lion you won't be able to update iTunes to the latest version.
Now if you were able to get through all three steps and backed up your IOS device up to icloud or iTunes then you are ready to go ahead and update to IOS 10, I know your probably saying i updated my device before with no problems why do i want to do a backup. I have taken 1000's of call from people who told me the exact same thing, but their lucky ran out and the device got stuck in a loading loop and they lost everything. ( pictures, music, docs/notes, videos ) And then i had the people who swear up and down that they had their device set to automatic backup only to find out the last backup we see on their account is 1-3 years old. My advice is why take a chance, by following these simple steps you are protecting your valuable data in your IOS device and ensuring that if something goes wrong you'll be able to retrieve your data if you have to factory reset your device or get a replacement.
If you run into any problems resetting your Apple ID password or getting your IOS device backed up you can always reach someone at Apple Care by calling 1-800-My Apple or 1-800-275-2273 or if you want to see someone in person your best bet is to make an appointment with your local apple store genius bar. Minded you if you do not know your Apple ID password before going in to a genius bar appointment that is only going to make your wait longer, so call Apple Care before you go in and have your Apple ID and password information before any genius bar appointment you make. Also now that we are coming in to the fall season be prepared for long waits in your local Apple store any where from 30 mins up to 6 hours and even with an appointment wait times can be long.
Apple support link: https://getsupport.apple.com/
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